Request Account Deletion
Permanently delete your Supa SD account and associated personal data.
⚠ Important notice
This action is permanent and cannot be undone. Once processed, your account, profile, and associated personal information will be permanently deleted from our active systems within 30 days of identity verification.
To comply with Google Play Store policies and South African data privacy law (POPIA), you can request deletion of your Supa SD account and personal data at any time.
How to request deletion
Send an email to support@supasd.com with the subject line "Account Deletion Request", and include the email address registered to your account.
What gets deleted
- Your account profile and login information
- Learner or instructor verification details on file
- Booking requests and in-platform messages
- Reviews and ratings tied to your profile
What may be retained
Certain information may be kept after deletion where required for legal, security, or business purposes, including:
- Records required for legal compliance or ongoing legal proceedings
- Transaction records for accounting and tax purposes
- Security logs and fraud prevention data
- Anonymised data that cannot reasonably be linked back to you
What happens next
Once we receive your request, our team will verify your identity to confirm it's legitimate, then process the deletion within 30 days. You'll receive a final confirmation once it's complete. If you wish to use Supa SD again afterwards, you'll need to create a new account — deleted data cannot be recovered.
See our Privacy Policy for full detail on how we handle your information.